--
“Major technology companies and new startups are at war over having the
most valuable artificial intelligence and at the core of this war is having
unique high quality visual data.
Fei-Fei Li, Director of the Stanford University Artificial Intelligence
Lab and Chief Scientist AI/ML at Google Cloud says, ‘As nature discovered early
on, vision is one of the most powerful secret weapons of an intelligent animal
to navigate, survive, interact and change the complex world it lives in…The
only path to build intelligent machines is to enable it with powerful visual
intelligence…While many are searching for the ‘killer app’ of vision, I’d say,
vision is the ‘killer app’ of AI and computing.’
Computer vision expert and Professor Computer Vision at Cornell Tech,
Serge Belongie says ‘A majority of the human brain involves processing of
visual data, for purposes such as scene interpretation and spatial navigation.
Visual data is central to the way we learn about the world, and it follows that
the pursuit of intelligent machines will require substantial advances in our
ability to process and interpret visual data.’”
“Two separate research studies, funded by Apptus and carried out by IMRG
and Hive, have found that fashion retailers are planning significant investment
in artificial intelligence (AI) over the next two years, as they seek to
deliver the ‘real time relevant’ customer experiences that are vital to
improving sales performance.
- 52% will invest in AI for online merchandising in the next 12 month
- 67% of respondents said AI would help to improve
organisational efficiency
- 62% said it would enable them to deliver an enhanced
customer experience
- 58% said it would help them to make more effective use of big data
Asked to identify the areas of their businesses that will benefit the
most from automation in the coming 3-5 years, scoring each out of 10, they
awarded personalisation a score of 7.9 and online merchandising: 7.8. By
contrast customer service scored five out of ten.”
“Semantic search uses both Natural Language Processing and Artificial
Intelligence to understand long search terms (like chocolate bars under 5
dollars). By using Machine Learning techniques it can also develop an ability
to understand the customer’s’ intent (i.e. identify the typos, recognize
synonyms, show related products) as opposed to focusing only on specific
keywords.
The concept of Semantic search not entirely new. Apple’s Siri, Amazon
Echo, and Google Assistant use similar technology to understand people’s
speech.
Apart from improved ability to present relevant products to the
customers, there are many other benefits of Semantic search over the
traditional Textual one.”
“Alibaba has also used artificial intelligence to handle the volume of
inquiries from consumers through chatbots. As of March, AI technology was
handling millions of customer inquiries daily.
During the quarter, Alibaba made its AI technology available to
merchants on its marketplaces through a service called 'store concierge.' It
uses natural language processing to help merchants handle consumer inquiries
such as returns and refunds, especially during peak promotional seasons. It
also supports personalized recommendations and promotions and discount
information.”
No comments:
Post a Comment