Mobile salesdrive unexpected UK e-commerce growth
"The index report predicted that UK e-commerce sales would grow 14% in
2017. Capgemini’s Unadkat said that artificial intelligence (AI) and chatbots
would be key areas of focus for retailers in the coming year. Tools like AI
voice assistants and chatbots in mobile apps and mobile messaging platforms
could help eliminate the screen size pain point by introducing more voice
capabilities that minimize the need to manually type in product names, payment
credentials, and shipping information. That will make these tools an important
part of retailers’ mobile strategies going forward." businessinsider.com
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