"The Mall of America has launched a first-of-kind chatbot for
shopping malls. Done in collaboration with Satisfi Labs, the location-based AI
chatbot program is designed to provide faster customer service to busy holiday
shoppers. The chatbot, available on Mall of America’s website, mobile app, and
Facebook page, can answer questions in real-time about gifting, food
recommendations, and attractions and holiday events happening in the mall,
based on a user’s specific location and in real-time."
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