AI Vendor Research: Digital Genius

Vendor: Digital Genius

Website: https://digitalgenius.com/home

Headquarters: London and San Francisco

Key Product:

“Human+AI Customer Service”

• “DigitalGenius trains by ingesting conversation data from historical and real-time conversation logs.”
• “For each incoming message, our deep neural networks predict the case type and fields, the appropriate answer along with a specific confidence rating.”

Articles about Digital Genius:

Artificial Intelligence From Salesforce Partner DigitalGenius To Boost KLM Customer Service

Articles written by Digital Genius

How AI and messaging are redefining customer service

Clients: KLM Royal Dutch Airlines, Unilever, Panasonic, BMW, HSBC

Founders:

Mikhail Naumov, Co-Founder & President, LinkedIn Profile

Dmitry Aksenov, Founder & CEO, LinkedIn Profile

Differentiator:

• Focus on Customer Service
• Integrations with Salesforce, Zendesk and Sparkcentral